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Never received my item. BUT after contacting them, they agreed to refund my purchase.
Sadly my post office broke this bong. The box was smashed up and the post that holds the water in the second chamber was broken. I'm shocked it wasn't smashed worse, considering how bad the box looked wouldn't have surprised me it was completely smashed. It looked like it had been either dropped from a high distance or run over. this store had it wrapped in a ton of bubble wrap and not the cheap flimsy kind either, really good wrap and the post office still broke it. But this company really came through with excellent communication and offered to replace it or send me a refund without any hassle at all. Fantastic job on their part. Honestly they had the best communication I've seen in a long time and it was not their fault that it was damaged, they really did a good job packaging it, I'm not kidding they used a ton of really good bubble wrong. The bong itself was beautiful and if not for the post office I'm sure I would have loved it.